We will provide a refund on shoes products within 90 days of the date that you receive your shoes.
Unlike many other suppliers, we do allow returns of opened items. However, we will not accept the return or exchange of any products that have been worn, used or damaged in any way.
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option, because MACKIN J will not be responsible for lost returns.
If the quality issue exists, MACKIN J will take the cost of return shipping.
There is no doubt that you must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair products were brand new. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
You may contact us by e-mail at info@mackinj.com. The Mackin J Support team operates seven days a week, 24 hours a day. We always guarantee a response within 12 hours and will be happy to help you!
We will send you the required SHOES after we have received, inspected and confirmed that the returned SHOES were not opened.
